1. Eligibility and your account
- You must be 18 or the age of legal capacity in your country, or use the Service on behalf of a business you are authorised to act for.
- Provide accurate information and keep your password secret. You are responsible for activity in your account; tell us immediately about any unauthorised use.
- Accounts are personal; to add colleagues, use the team feature within your plan's limits.
2. The Service
BrandPilot is an AI marketing assistant that builds a profile of your brand and generates copy, designs, logos and plans, with scheduling, publishing and analytics. We continuously improve the Service and may add, change or retire features; we give advance notice of any material change that affects your paid plan.
3. Plans and quotas
- Each plan has monthly, account-level quotas (designs, texts, brands and users) as listed on the pricing page. Quotas are hard limits, never “unlimited”.
- Every AI-generated image (a post image, a carousel slide or a logo concept) counts as one design.
- Unused quota does not roll over to the next month.
- Images on the Free plan carry a watermark.
- The Pro free trial lasts 7 days, once per user, capped at 15 designs and 100 texts, and needs no card.
4. Subscriptions and payment
On the website:
- Prices are in US dollars and include applicable taxes; payments are processed by Moyasar.
- Plans are paid upfront for the period (a month or a year) and do not auto-renew; we remind you before the period ends and you can renew at the then-current price.
- Your bank may add a currency-conversion fee that is unrelated to us.
- Upgrading during a period starts a new period immediately, without proration of the remaining days. Downgrades are available once the current period ends.
In the apps: purchases through the App Store or Google Play are governed by the store's terms, renew automatically unless cancelled in the store settings at least 24 hours before the period ends, and cancellations and refunds are handled by the store.
If you have an active plan from one source (website or store), don't buy from the other until it ends, to avoid paying twice.
5. Refund policy
- Founders and yearly website plans: full refund if requested within 7 days of payment, no reason needed.
- Monthly website plans: non-refundable once the period has started, unless we fail to provide the Service due to a fault on our side or where the law requires a refund.
- App Store and Google Play purchases: request refunds from the store under its policy.
- To request a refund, email support@brandpilot.app from your account email. We refund the original payment method within 14 business days; the plan then ends and the account returns to Free.
6. The Founders plan
- A website-only launch offer: Pro for year one at $119 for the first 500 members, and Business at $349 for the first 100.
- The offer runs until the first day of Ramadan 1448 AH (around 8 February 2027) or until seats run out, whichever comes first.
- After year one, renewal is $149/year for Pro and $399/year for Business, locked for as long as you renew without a break. If you don't renew within 30 days after your period ends, the locked price lapses.
- The lock covers the price; plan quotas may change for new members but your quotas never drop during a paid period.
- The offer is personal, non-transferable and cannot be combined with other discount codes.
7. Acceptable use
You may not use the Service to create or publish content that is:
- Unlawful in your country or your audience's, including advertising and consumer-protection rules.
- Misleading, or contains false claims about products, prices or results, or unlicensed medical or financial claims.
- Infringing others' intellectual property or trademarks, or impersonating a person or organisation.
- Hateful, violent or discriminatory, sexual, or exploiting minors.
- Spam or fraud.
You may not try to exceed plan limits (for example with multiple accounts), circumvent safety controls, reverse engineer, scrape or disrupt the Service.
8. AI-generated content
- AI output can be inaccurate, inappropriate or similar to content created for others. You are responsible for reviewing it before publishing or using it.
- We don't guarantee that generated logos or designs can be registered as trademarks or are free of similarity; run a trademark search before adopting a logo.
- Your requests are processed by AI providers (OpenAI and Anthropic) as described in the privacy policy.
- You can report inappropriate content from inside the app, and we may remove content that breaks these terms.
9. Intellectual property
Material you upload remains yours. To the extent the law allows, you hold the rights to the content you generate for your brand and may use it commercially. You give us a limited licence to process that material only as needed to provide the Service.
The Service, its design, logo and software belong to us. If you send us suggestions, we may use them without obligation to you.
10. Third-party platforms
When you connect an account on an external platform (such as Instagram or Facebook), your use of it is governed by its terms; we are not responsible for its outages or policy changes.
11. Suspension and termination
You may delete your account at any time in the app or on the “Delete account” page. We may suspend or terminate your account for breaching these terms or to protect users and the Service, with notice where possible. Termination for a serious breach does not entitle you to a refund.
12. Disclaimers and limitation of liability
The Service is provided “as is” and “as available”. We do not guarantee specific marketing results or sales. To the extent the law allows, we are not liable for indirect or consequential damages or lost profits, and our total liability is limited to what you paid us in the 12 months before the claim.
13. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia and the courts of Riyadh have jurisdiction [● pending confirmation by legal counsel], without affecting your statutory consumer rights in your country.
14. Changes to these terms
We may change these terms and will notify you of material changes at least 14 days before they take effect. Continuing to use the Service afterwards means you accept the change.
15. Contact
Questions about these terms: support@brandpilot.app.